Refund policy
The 60-day guarantee
Try the Adé dryer for 60 days from the day it arrives. If your hair isn't drying faster, email us (see the contact page) with your order number and we refund the full purchase price. You don't need to explain, fill in a form, or pay a restocking fee.
How it works
- Email us within 60 days of delivery.
- We reply within 1 business day with a prepaid return label (US) or return instructions (Canada).
- Your refund goes back to your original payment method within 5 business days of the return being scanned.
Damaged or wrong item
Send a photo within 7 days of delivery and we ship a replacement at no cost. No need to return the damaged one.
The free PDF is yours to keep either way.